If for any reason you are not completely satisfied with your purchase, you can return the item(s) to us within 15 days of the shipping date.
All returned items must be in their original condition - unworn and unwashed, with all hang-tags and labels attached.
To avoid the risk of refusal, we ask that you please inspect your item for any pet hairs or lint and be sure to remove inside + out before sending back.
We cannot accept returns of liquidation or “Final Sale” items. (This does not include seasonal or promotional sales events that may happen during the year.) These specific items will be marked FINAL SALE at the time of purchase.
Although we are happy to provide free exchanges and returns, initial shipping fees are non-refundable. In addition, please note that we will only cover the cost of 1 return label per order number, so ensure that if you have multiple items to exchange and/or return within the same order, you must send them back all together.
To return an item, please visit our Return Portal and follow the instructions on screen.
Please note that the complete Order Number must be entered (ie. USEn#XXXX).
We will do our utmost to process your return within 14 business days. As soon as we have processed your return, we will issue a refund (excluding initial shipping costs) to the payment method used to place the original order.
Note: Please allow up to two billing cycles for the money to appear on your credit card statement. This additional delay depends on your bank and credit card.
**It is now possible to submit a request for an exchange for your online purchases!
To proceed, please get in touch with firstname.lastname@example.org**