RETURNS & EXCHANGES 

WHAT IS YOUR EXCHANGE/RETURN POLICY?

If for any reason you are not completely satisfied with your purchase, you can return the item(s) to us within 15 days of the shipping date.

All returned items must be in their original condition - unworn and unwashed, with all hang-tags and labels attached.


We cannot accept returns of liquidation or “Final Sale” items. (This does not include seasonal or promotional sales events that may happen during the year.) These specific items will be marked FINAL SALE at the time of purchase.

Although we are happy to provide free returns, initial shipping fees are non-refundable.

To return an item, please visit our Return Portal and follow the instructions on screen.


Please note that the complete Order Number must be entered (ie. USEn#XXXX).

We will do our utmost to process your return within 14 business days. As soon as we have processed your return, we will issue a refund (excluding initial shipping costs) to the payment method used to place the original order.

Note: Please allow up to two billing cycles for the money to appear on your credit card statement. This additional delay depends on your bank and credit card.


For an exchange, please contact customerservice@yogajeans.com


WHEN WILL MY CREDIT CARD BE REFUNDED?

Once your package has been received, your refund or exchange will be processed within 7 to 10 business days. If there is a refund due, a credit will be issued in the original form of payment.


The credit may not show up until your credit card's next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.



MISCELLANEOUS QUESTIONS  

WHERE CAN I FIND A STORE NEAR ME THAT CARRIES YOUR PRODUCTS?

Searching for a store near you that sells our products is easy, just go to our Store Locator page.


CAN YOU TELL ME WHEN NEW PRODUCTS BECOME AVAILABLE OR PROMOTIONS ARE ANNOUNCED?

Yes. Simply subscribe to our newsletter and you will be eligible to receive email updates on new products, sales, events and other special announcements. Click here to get started.


WHAT IS THE BEST WAY TO CARE FOR MY YOGA JEANS DENIM?

There are many ways in which you can care for your jeans to lengthen their lifespan. We always suggest reading the care label inside your Yoga jeans for style specific instructions. As a general rule, you can follow these steps when caring for your denim products: Machine cold wash, do not bleach, hang to dry, iron at low temperature, wash colors separately.

Should your YOGA JEANS have distressing (holes), please place your jeans inside out in your washer, and use a gentle cycle.


WHAT DO I DO IF MY JEANS ARE BLEEDING?

Indigo dye used in the denim often causes bleeding. It’s in the nature of the fabric to discolor. Unfortunately, this is inevitable, which is why we include a disclaimer on our jeans. Take precautions as darker denim may cause discolorations of light colored upholstered furniture and garments.


There are simple steps you can take that will help to keep your jeans from bleeding less. 


- Wash your jeans inside out using cold water (make sure to wash the jeans by themselves).


- Add a cup of vinegar to your cold water rinse (only use white, household vinegar). The vinegar will help seal the dye within the fabric so that they won’t continue to bleed.


- You may want to put your jeans through several cold wash cycles before you wear them (remember to turn your jeans inside out each time). 


- Do not put your jeans in the dryer (always let jeans hang to dry).



DO YOU OFFER LONG LENGTH AND EXTENDED SIZES IN YOUR JEANS?

Yes, we do have jeans available in both long lengths and in extended sizes. If you don't find your size or length online we encourage you to email us at customerservice@yogajeans.com and our customer service team will assist you.


ARE THE PRODUCTS ON THE WEBSITE THE SAME AS IN THE STORES?

Yes. Although our website may have a greater selection than a store in your area, the products are the same. To find a store in your area, visit our Store Locator page.


WHAT IS YOUR PRIVACY POLICY?

We will never share your email address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, visit our Privacy Policy page.


WHAT SIZE DO I TAKE IN YOGA JEANS?

We have taken the time to fit all of our YOGA JEANS, therefore in our Style Descriptions, you will find specific details as to how each style fits.

We also have a Size Chart and a Size Finder to help you figure out what size you are.


Still not sure? Contact us at customerservice@yogajeans.com or call us at 514-381-9111 Operating hours are from Monday to Friday 9AM to 5PM EST for personalized fit advice from our denim experts.


DOES YOGA JEANS HAVE A GUARANTEE?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange within one year of purchase. (with proof of purchase)

PROBLEMS WITH AN ORDER

WHAT IF THE DESIRED STYLE/SIZE IS NOT IN STOCK?

Please contact customerservice@yogajeans.com or call us at 514-381-9111 (operating hours are from Monday to Friday 9AM to 5PM EST. We promise to always do our utmost to find you the pair you are looking for.  


WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?

WHAT DO I DO IF MY ITEM IS DEFECTIVE?