WHAT IS YOUR EXCHANGE/RETURN POLICY?


If for any reason you are not completely satisfied with your purchase, you can return the item(s) to us within 15 days of the shipping date.


All returned items must be in their original condition - unworn and unwashed, with all hang-tags and labels attached.


To avoid the risk of refusal, we ask that you please inspect your item for any pet hairs or lint and be sure to remove inside + out before sending back.


We cannot accept returns of liquidation or “Final Sale” items. (This does not include seasonal or promotional sales events that may happen during the year.) These specific items will be marked FINAL SALE at the time of purchase.


Although we are happy to provide free returns, initial shipping fees are non-refundable.


To return an item, please visit our Return Portal and follow the instructions on screen.


Please note that the complete Order Number must be entered (ie. USEn#XXXX).


We will do our utmost to process your return within 14 business days. As soon as we have processed your return, we will issue a refund (excluding initial shipping costs) to the payment method used to place the original order.


Note: Please allow up to two billing cycles for the money to appear on your credit card statement. This additional delay depends on your bank and credit card.


For an exchange, please contact customerservice@yogajeans.com


      F.A.Q (Frequently Asked Questions)

RETURNS & EXCHANGES 

WHEN WILL MY CREDIT CARD BE REFUNDED?

Once your package has been received, your refund or exchange will be processed within 7 to 10 business days. If there is a refund due, a credit will be issued in the original form of payment.


The credit may not show up until your credit card's next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.



WHERE CAN I FIND MY ORDER NUMBER?

Your order number is actually your Customer PO#. This number is located on your invoice at the top right hand corner. (ie. USEn#XXXX).



WHAT DO I NEED TO INCLUDE IN MY RETURN PACKAGE?

Only your item(s) + invoice need to be included in the return package.




PROBLEMS WITH AN ORDER

WHAT IF THE DESIRED STYLE/SIZE IS NOT IN STOCK?

Please contact customerservice@yogajeans.com or call us at 514-381-9111 (operating hours are from Monday to Friday 9AM to 5PM EST. We promise to always do our utmost to find you the pair you are looking for.  


WHAT SHOULD I DO IF I RECEIVED THE WRONG ITEM?

WHAT DO I DO IF MY ITEM IS DEFECTIVE?