If for any reason you are not completely satisfied with your purchase, you can return the item(s) to us within 15 days of the shipping date.
All returned items must be in their original condition - unworn and unwashed, with all hang-tags and labels attached.
To avoid the risk of refusal, we ask that you please inspect your item for any pet hairs or lint and be sure to remove inside + out before sending back.
We cannot accept returns of liquidation or “Final Sale” items. (This does not include seasonal or promotional sales events that may happen during the year.) These specific items will be marked FINAL SALE at the time of purchase.
Although we are happy to provide free exchanges and returns, initial shipping fees are non-refundable. In addition, please note that we will only cover the cost of 1 return label per order number, so ensure that if you have multiple items to exchange and/or return within the same order, you must send them back all together.
To return an item, please visit our Return Portal and follow the instructions on screen.
Please note that the complete Order Number must be entered (ie. USEn#XXXX).
We will do our utmost to process your return within 14 business days. As soon as we have processed your return, we will issue a refund (excluding initial shipping costs) to the payment method used to place the original order.
Note: Please allow up to two billing cycles for the money to appear on your credit card statement. This additional delay depends on your bank and credit card.
If you live outside of the United States, you must pay for the return shipping and shipping for the exchange. The original shipping amount will not be refunded for returns.
Unfortunately, some international shipping costs more than the product so this is our only option. To return or exchange an international order, please email email@example.com with your order number and a brief explanation.*
**The exchange portal can only be used to exchange items of the same style for a different size. If you would like to exchange items for another style, please reach out to firstname.lastname@example.org directly**