FAQ

If you need to cancel or adjust your order, please reach out to our customer service team at Info@yogajeans.ca. We'll do our best to assist you, whether it's before your order is shipped or afterwards. Feel free to contact us with any questions before placing your order—we're here to help!

You can pay with Visa, Mastercard, American Express, or PayPal. Plus, we've partnered with Sezzle, offering a convenient 4-payment option plan.

All orders will have a shipping fee of $12 plus tax for expedited shipping ( 3-4 Business Days)

We process all orders within 1-3 business days after you place them. This processing time isn't included in our shipping estimates. Orders ship Monday through Friday, excluding local holidays.

Once your order has shipped, you will receive a shipment confirmation email with a tracking number.

If your package is lost, delayed, or you received a delivered status update, but the package has not arrived, please contact info@yogajeans.ca so we can assist you.

Please note that delivery delays may occur due to circumstances beyond our control. We are not responsible for any delays caused by our shipping or delivery partners.

Your payment will be put on hold until we confirm that your order is good to go. Once confirmed, we'll capture the payment, and your card will be charged before the order is sent out.

Once your order has been shipped, we'll send you another email containing your tracking number and a link to track your package online.

Please note that the email you receive will be a "DO NOT REPLY" email. If you have any questions, please don't hesitate to contact us at info@yogajeans.ca.

*Please remember to check your Junk mail folder, as depending on your settings, the email may be directed there.

To ensure security, we do not currently ship to P.O. boxes or APO/FPO addresses.

Additionally, please be aware that for all orders sent to the United States, a signature is required upon delivery.

WHAT IS YOUR EXCHANGE/RETURN POLICY?

Not satisfied with your purchase, no problem! You can return your item(s) within 15 days of receiving your shipment.

ANY PRODUCT 0-39% OFF, ENJOY A FULL REFUND FOR YOUR ITEM(S)

ANY PRODUCT 40% OFF OR HIGHER, THE PRODUCT IS FINAL SALE

Please note: We do not offer free returns at the moment, 7.95 + tax shipping rate will be deducted from your refund once approved

We'll refund the amount paid (excluding original shipping costs and duties) to your method of purchase or issue a gift card, depending on your return eligibility. This process typically takes up to 14 business days upon receipt of your return. Depending on your payment provider, it may take up to 10 business days for the return of funds. We strive to process refunds promptly upon receipt, but please allow up to 5 working days for returns to be processed.

Your order number is actually your Customer PO#. This number is located on your invoice at the top right hand corner. (ie. USEn#XXXX).

When returning an item, please use the return portal on the website where your item(s) were purchased. If your order number begins with CAFr#, please return it through the Canada French website. If your order number begins with CAEn#, please return it through the Canada English website.

Please include your invoice or packing slip in the return package with your return number on it. You will receive your return number my emailing us.

Absolutely! Just subscribe to our newsletter, and you'll become eligible to receive email updates on new products, sales, events, and other special announcements.

Always recommend checking the care label inside your Yoga jeans for style-specific instructions. As a general rule, follow these steps when caring for your denim products: machine cold wash, do not bleach, hang to dry, iron at low temperature, and wash colors separately.

If your YOGA JEANS have distressing (holes), please place them inside out in your washer and use a gentle cycle.

For additional information, please visit our Blog: "How to Take Care of My Yoga Jeans."

The indigo dye used in denim can often cause bleeding, as it's a natural characteristic of the fabric. Unfortunately, this is inevitable, which is why we include a disclaimer on our jeans. To minimize bleeding, take the following precautions:

• Wash your jeans inside out using cold water, and wash them separately.
• Add a cup of white household vinegar to your cold water rinse. This helps seal the dye within the fabric to prevent further bleeding.
• Consider putting your jeans through several cold wash cycles before wearing them, remembering to turn them inside out each time.
• Avoid putting your jeans in the dryer; always hang them to dry.

Yes, we offer jeans in both long lengths and extended sizes. If you don't see your size or length available online, please feel free to email us at info@yogajeans.ca, and our customer service team will be happy to assist you.

Yes, absolutely! While our website may have a wider selection than a store in your area, the products are exactly the same. 

We've carefully fitted all our YOGA JEANS, so you'll find specific details on how each style fits in our Style Descriptions. 

Plus, we offer a Size Chart and Size Finder to help you determine your size.

If you're still unsure, feel free to reach out to us at info@yogajeans.ca. Our denim experts are available Monday to Friday from 9AM to 5PM EST for personalized fit advice. We're here to help!

We're committed to doing our utmost to find you the perfect pair you're looking for!

Feel free to reach out to us at info@yogajeans.ca. Our operating hours are Monday to Friday from 9AM to 5PM EST.

Feel free to reach out to us at info@yogajeans.ca. Our operating hours are Monday to Friday from 9AM to 5PM EST. We're here to help!

Feel free to reach out to us at info@yogajeans.ca. Our operating hours are Monday to Friday from 9AM to 5PM EST. We're here to help!

In-store credit will be issued as a gift card with a code. For exchanges or issues with an item, please email customer service at info@yogajeans.ca. You will be issue a gift card if any order is outside our return/exchange policy.

Simply enter the code at checkout; there’s a specific section to add your promo code or gift card number.

If you want to purchase a gift card, type "gift card" in the search box, and you’ll find it there. You can also go to our homepage, click on the dropdown menu under "Shop," and select "Gift Card" under categories.

Simply enter the code at the payment stage—there’s a specific place to add a promo code and/or gift card number.

No, if you made your purchase in a boutique, please contact them directly. All boutiques operate independently from us. Please note that you also cannot return or exchange a style bought on the YJ website in a boutique.